@import url("https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&family=Outfit:wght@400;500;600;700&family=Roboto:wght@300;400;500;700&display=swap");:root{--color-primary:#2563EB;--color-primary-light:#60A5FA;--color-primary-dark:#1D4ED8;--color-secondary:#F59E0B;--color-secondary-dark:#D97706;--color-background:#F8FAFC;--color-surface:rgba(255,255,255,0.85);--color-surface-2:rgba(241,245,249,0.95);--color-border:rgba(226,232,240,0.7);--color-text-primary:#0F172A;--color-text-secondary:#475569;--color-text-muted:#94A3B8;--color-success:#10B981;--color-success-light:rgba(16,185,129,0.1);--color-warning:#F59E0B;--color-warning-light:rgba(245,158,11,0.1);--color-error:#EF4444;--color-error-light:rgba(239,68,68,0.1);--color-info:#0EA5E9;--color-info-light:rgba(14,165,233,0.1);--font-family:"Outfit","Inter",system-ui,-apple-system,sans-serif;--font-size-xs:0.75rem;--font-size-sm:0.875rem;--font-size-md:1rem;--font-size-lg:1.125rem;--font-size-xl:1.25rem;--font-size-2xl:1.5rem;--font-size-3xl:1.875rem;--radius-sm:6px;--radius-md:10px;--radius-lg:16px;--radius-xl:20px;--radius-2xl:28px;--radius-full:9999px;--radius:var(--radius-md);--shadow-xs:0 1px 2px rgba(15,23,42,0.05);--shadow-sm:0 4px 12px rgba(15,23,42,0.03);--shadow-md:0 8px 30px rgba(15,23,42,0.06);--shadow-lg:0 12px 40px rgba(15,23,42,0.08);--space-1:0.25rem;--space-2:0.5rem;--space-3:0.75rem;--space-4:1rem;--space-5:1.25rem;--space-6:1.5rem;--space-8:2rem;--space-10:2.5rem;--space-12:3rem;--space-16:4rem;--transition-fast:150ms cubic-bezier(0.4,0,0.2,1);--transition-normal:250ms cubic-bezier(0.4,0,0.2,1);--transition-slow:400ms cubic-bezier(0.4,0,0.2,1);--sidebar-width:260px;--header-height:64px}.dark{--color-background:#090A0F;--color-surface:rgba(17,20,28,0.85);--color-surface-2:rgba(30,41,59,0.6);--color-border:rgba(51,65,85,0.4);--color-text-primary:#F8FAFC;--color-text-secondary:#94A3B8;--color-text-muted:#475569}*,:after,:before{box-sizing:border-box;margin:0;padding:0}html{scroll-behavior:smooth;-webkit-text-size-adjust:100%}body{font-family:var(--font-family);font-size:var(--font-size-md);background:var(--color-background);line-height:1.6;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body,h1,h2,h3,h4,h5,h6{color:var(--color-text-primary)}h1,h2,h3,h4,h5,h6{font-weight:700;line-height:1.3;letter-spacing:-.02em}h1{font-size:var(--font-size-3xl)}h2{font-size:var(--font-size-2xl)}h3{font-size:var(--font-size-xl)}h4{font-size:var(--font-size-lg)}h5{font-size:var(--font-size-md)}h6{font-size:var(--font-size-sm)}p{color:var(--color-text-secondary)}a{color:var(--color-primary);text-decoration:none;transition:color var(--transition-fast)}a:hover{color:var(--color-primary-dark)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:var(--space-2);padding:var(--space-2) var(--space-5);border:none;border-radius:var(--radius);font-family:var(--font-family);font-size:var(--font-size-sm);font-weight:600;cursor:pointer;transition:all var(--transition-fast);white-space:nowrap;text-decoration:none;outline:none}.btn:focus-visible{outline:2px solid var(--color-primary);outline-offset:2px}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:linear-gradient(135deg,var(--color-primary),var(--color-primary-dark));color:#fff;box-shadow:0 4px 14px rgba(37,99,235,.25)}.btn-primary:hover:not(:disabled){background:linear-gradient(135deg,var(--color-primary-light),var(--color-primary));box-shadow:0 6px 20px rgba(37,99,235,.35);transform:translateY(-2px)}.btn-primary:active{transform:translateY(0)}.btn-secondary{background:var(--color-surface);color:var(--color-text-primary);border:1px solid var(--color-border);box-shadow:0 2px 6px rgba(0,0,0,.02)}.btn-secondary:hover:not(:disabled){background:var(--color-surface-2);border-color:var(--color-primary);color:var(--color-primary);transform:translateY(-1px)}.btn-ghost{background:transparent;color:var(--color-text-secondary)}.btn-ghost:hover:not(:disabled){background:var(--color-surface-2);color:var(--color-text-primary)}.btn-danger{background:var(--color-error);color:#fff}.btn-danger:hover:not(:disabled){background:#DC2626;transform:translateY(-1px)}.btn-sm{padding:var(--space-1) var(--space-3);font-size:var(--font-size-xs)}.btn-lg{padding:var(--space-3) var(--space-8);font-size:var(--font-size-md)}.btn-full{width:100%}.card{background:var(--color-surface);backdrop-filter:blur(16px) saturate(180%);-webkit-backdrop-filter:blur(16px) saturate(180%);border-radius:var(--radius-lg);border:1px solid var(--color-border);box-shadow:var(--shadow-sm);transition:transform .2s cubic-bezier(.4,0,.2,1),box-shadow .2s cubic-bezier(.4,0,.2,1)}.card:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}.card-header{border-bottom:1px solid var(--color-border);display:flex;align-items:center;justify-content:space-between}.card-body,.card-header{padding:var(--space-5) var(--space-6)}.card-footer{padding:var(--space-4) var(--space-6);border-top:1px solid var(--color-border);background:var(--color-surface-2);border-radius:0 0 var(--radius-lg) var(--radius-lg)}.stat-card{background:var(--color-surface);backdrop-filter:blur(16px) saturate(180%);-webkit-backdrop-filter:blur(16px) saturate(180%);border-radius:var(--radius-lg);border:1px solid var(--color-border);padding:var(--space-5) var(--space-6);display:flex;flex-direction:column;gap:var(--space-2);position:relative;overflow:hidden;transition:all .25s cubic-bezier(.4,0,.2,1);box-shadow:var(--shadow-sm)}.stat-card:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,var(--color-primary),var(--color-primary-light));border-radius:var(--radius-lg) var(--radius-lg) 0 0}.stat-card:hover{transform:translateY(-4px);box-shadow:var(--shadow-md);border-color:var(--color-primary-light)}.stat-value{font-size:var(--font-size-2xl);font-weight:800;color:var(--color-text-primary);letter-spacing:-.02em}.stat-label{font-size:var(--font-size-sm);color:var(--color-text-secondary);font-weight:600}.stat-icon{position:absolute;right:var(--space-5);top:50%;transform:translateY(-50%);font-size:2.5rem;opacity:.12}.form-group{display:flex;flex-direction:column;gap:var(--space-2)}.form-label{font-weight:600}.form-input,.form-label,.form-select,.form-textarea{font-size:var(--font-size-sm);color:var(--color-text-primary)}.form-input,.form-select,.form-textarea{padding:var(--space-3) var(--space-4);border:1px solid var(--color-border);border-radius:var(--radius);font-family:var(--font-family);background:var(--color-surface);transition:border-color var(--transition-fast),box-shadow var(--transition-fast),transform var(--transition-fast);width:100%;outline:none}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--color-primary);box-shadow:0 0 0 3px rgba(37,99,235,.15),0 4px 12px rgba(37,99,235,.08)}.form-input::placeholder{color:var(--color-text-muted)}.form-textarea{resize:vertical;min-height:100px}.form-error{color:var(--color-error);display:flex;gap:var(--space-1)}.badge,.form-error{font-size:var(--font-size-xs);align-items:center}.badge{display:inline-flex;padding:4px var(--space-2);border-radius:var(--radius-full);font-weight:700;letter-spacing:.02em}.badge-success{background:var(--color-success-light);color:var(--color-success)}.badge-warning{background:var(--color-warning-light);color:var(--color-warning)}.badge-error{background:var(--color-error-light);color:var(--color-error)}.badge-info{background:var(--color-info-light);color:var(--color-info)}.badge-primary{background:rgba(37,99,235,.1);color:var(--color-primary)}.badge-neutral{background:var(--color-surface-2);color:var(--color-text-secondary)}.app-layout{display:flex;min-height:100vh}.sidebar{width:var(--sidebar-width);background:var(--color-surface);backdrop-filter:blur(20px) saturate(180%);-webkit-backdrop-filter:blur(20px) saturate(180%);border-right:1px solid var(--color-border);display:flex;flex-direction:column;position:fixed;left:0;top:0;bottom:0;z-index:100;transition:transform var(--transition-normal)}.sidebar-header{padding:var(--space-5) var(--space-6);border-bottom:1px solid var(--color-border);gap:var(--space-3)}.sidebar-header,.sidebar-logo{display:flex;align-items:center}.sidebar-logo{width:36px;height:36px;border-radius:var(--radius);background:linear-gradient(135deg,var(--color-primary),var(--color-primary-dark));justify-content:center;font-weight:800;color:#fff;font-size:var(--font-size-md);flex-shrink:0}.sidebar-nav{flex:1;overflow-y:auto;padding:var(--space-3) var(--space-3)}.nav-section-label{font-size:var(--font-size-xs);font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--color-text-muted);padding:var(--space-4) var(--space-3) var(--space-2)}.nav-item{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-2) var(--space-3);border-radius:var(--radius);color:var(--color-text-secondary);font-size:var(--font-size-sm);font-weight:600;cursor:pointer;transition:all var(--transition-fast);text-decoration:none;margin-bottom:2px}.nav-item:hover{background:var(--color-surface-2);color:var(--color-text-primary)}.nav-item.active{background:rgba(37,99,235,.08);font-weight:700}.nav-item.active,.nav-item.active .nav-icon{color:var(--color-primary)}.nav-icon{font-size:1.1rem;width:20px;text-align:center;flex-shrink:0}.main-content{margin-left:var(--sidebar-width);flex:1;display:flex;flex-direction:column;min-height:100vh}.top-bar{height:var(--header-height);background:rgba(255,255,255,.75);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border-bottom:1px solid var(--color-border);padding:0 var(--space-8);display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:50;box-shadow:var(--shadow-xs)}.page-content{flex:1;padding:var(--space-8);max-width:1400px;width:100%}.page-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:var(--space-8);gap:var(--space-4)}.page-title{font-size:var(--font-size-2xl);font-weight:700}.page-subtitle{color:var(--color-text-secondary);margin-top:var(--space-1)}.table-wrapper{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:var(--font-size-sm)}thead th{text-align:left;font-weight:600;font-size:var(--font-size-xs);text-transform:uppercase;letter-spacing:.06em;color:var(--color-text-secondary);background:var(--color-surface-2)}tbody td,thead th{padding:var(--space-3) var(--space-4);border-bottom:1px solid var(--color-border)}tbody td{color:var(--color-text-primary)}tbody tr:hover{background:var(--color-surface-2)}tbody tr:last-child td{border-bottom:none}.spinner{width:24px;height:24px;border:3px solid var(--color-border);border-top-color:var(--color-primary);border-radius:50%;animation:spin .6s linear infinite}@keyframes spin{to{transform:rotate(1turn)}}.loading-overlay{display:flex;align-items:center;justify-content:center;min-height:200px}.toast-container{position:fixed;bottom:var(--space-6);right:var(--space-6);flex-direction:column;z-index:9999}.toast,.toast-container{display:flex;gap:var(--space-3)}.toast{padding:var(--space-3) var(--space-5);border-radius:var(--radius);box-shadow:var(--shadow-lg);font-size:var(--font-size-sm);font-weight:500;align-items:center;animation:slideIn .3s ease;max-width:360px}.toast-success{background:var(--color-success);color:#fff}.toast-error{background:var(--color-error);color:#fff}.toast-warning{background:var(--color-warning);color:#fff}.toast-info{background:var(--color-primary);color:#fff}@keyframes slideIn{0%{transform:translateX(100%);opacity:0}to{transform:translateX(0);opacity:1}}.bottom-nav{display:none}#mobile-menu-btn{display:none!important}.mobile-cards{display:none}@media (max-width:768px){.sidebar{transform:translateX(-100%)}.sidebar.open{transform:translateX(0);box-shadow:var(--shadow-lg)}.main-content{margin-left:0;padding-bottom:64px}.page-content{padding:var(--space-4)}.page-header{flex-direction:column;gap:var(--space-2)}#mobile-menu-btn{display:flex!important}.bottom-nav{position:fixed;bottom:0;left:0;right:0;height:60px;background:var(--color-surface);border-top:1px solid var(--color-border);z-index:100;justify-content:space-around;box-shadow:var(--shadow-sm)}.bottom-nav,.bottom-nav-item{display:flex;align-items:center}.bottom-nav-item{flex-direction:column;justify-content:center;color:var(--color-text-secondary);font-size:10px;text-decoration:none;flex:1;height:100%;gap:2px}.bottom-nav-item.active{color:var(--color-primary)}.bottom-nav-icon{font-size:20px}.desktop-table{display:none!important}.mobile-cards{display:flex!important;flex-direction:column;gap:var(--space-4)}}.pwa-banner{position:fixed;bottom:var(--space-4);left:var(--space-4);right:var(--space-4);background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-4);display:flex;align-items:center;gap:var(--space-3);box-shadow:var(--shadow-lg);z-index:200;animation:slideUp .4s ease}@keyframes slideUp{0%{transform:translateY(100%)}to{transform:translateY(0)}}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--space-16) var(--space-8);text-align:center;color:var(--color-text-secondary)}.empty-state-icon{font-size:3rem;margin-bottom:var(--space-4);opacity:.5}.empty-state-title{font-size:var(--font-size-lg);font-weight:600;color:var(--color-text-primary);margin-bottom:var(--space-2)}@keyframes fadeIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.fade-in{animation:fadeIn .3s ease}.grid-2{grid-template-columns:repeat(2,1fr)}.grid-2,.grid-3{display:grid;gap:var(--space-5)}.grid-3{grid-template-columns:repeat(3,1fr)}.grid-4{display:grid;grid-template-columns:repeat(4,1fr);gap:var(--space-5)}@media (max-width:1024px){.grid-4{grid-template-columns:repeat(2,1fr)}}@media (max-width:768px){.grid-2,.grid-3,.grid-4{grid-template-columns:1fr}}.selection-grid{display:grid;grid-template-columns:1fr;gap:var(--space-4);align-items:start}@media (min-width:769px){.selection-grid.has-selection{grid-template-columns:1fr 380px}.selection-grid.has-selection-narrow{grid-template-columns:1fr 340px}}.flex,.flex-col{display:flex}.flex-col{flex-direction:column}.items-center{align-items:center}.justify-between{justify-content:space-between}.gap-2{gap:var(--space-2)}.gap-3{gap:var(--space-3)}.gap-4{gap:var(--space-4)}.gap-6{gap:var(--space-6)}.w-full{width:100%}.text-sm{font-size:var(--font-size-sm)}.text-xs{font-size:var(--font-size-xs)}.font-semibold{font-weight:600}.text-muted{color:var(--color-text-muted)}.text-secondary{color:var(--color-text-secondary)}.mt-4{margin-top:var(--space-4)}.mt-6{margin-top:var(--space-6)}.mb-4{margin-bottom:var(--space-4)}.mb-6{margin-bottom:var(--space-6)}.complaints-filters-row{display:flex;gap:var(--space-3);align-items:center;flex-wrap:wrap;width:100%}@media (max-width:768px){.complaints-filters-row{flex-direction:column;align-items:stretch}.complaints-filters-row>input,.complaints-filters-row>select{width:100%!important;max-width:none!important;flex:1 1 auto!important}.complaints-filters-row>.showing-text{margin-left:0!important;margin-top:var(--space-1);text-align:left}}.complaints-detail-grid{display:grid;grid-template-columns:1fr;gap:var(--space-6)}@media (min-width:769px){.complaints-detail-grid.admin-cols{grid-template-columns:1.5fr 1fr}}.complaints-admin-panel{display:flex;flex-direction:column;gap:var(--space-4)}@media (min-width:769px){.complaints-admin-panel{border-left:1px solid var(--color-border);padding-left:var(--space-6)}}@media (max-width:768px){.complaints-admin-panel{border-top:1px solid var(--color-border);padding-top:var(--space-6)}.card-body,.card-header{padding:var(--space-4) var(--space-4)}.card-footer{padding:var(--space-3) var(--space-4)}}